Investing in the Future

Last night Dan was on night shift. I was here, ready to relax with my dog, a bag of pistachios, a glass of wine and a bit of classic Tom Cruise. Then, I heard the unmistakable sound of teen giggles and realized that our granddaughter, Genie, and her friends were bounding down the walk and about to invade. So much for the wine. I really did not mind. I love to see any of the grandkids and their friends. Soon they were inside, shedding jackets and winter boots.

We all got comfortable and they started telling me about their week.   They had semester final exams. Some fared better than others, but they were all ready to accept the grades they received.  They talked about their friends.  A little drama, but nothing out of the ordinary.  Then they talked about work.  They all work at Superstore.  They all work front end, with Genie having the additional responsibility of being a supervisor.

It is really funny hearing Genie and her friends talk about work. They do not complain about work. They do not complain about their bosses, their co-workers or the work they have to do . They do not complain about the personal sacrifices they make for their work – the early morning shifts, the late evening shifts or the time with friends and family that they miss. They do not complain about their wages.

For the most part, Genie and her friends talk about their customers. Mostly they talk about the customers who made their shifts better. They talk about customers who were super happy or particularly friendly. They talk about any compliments they received and any genuine appreciation they experienced. They talk about the customers they saw who were just extra nice and considerate to those around them. These customers make their shifts memorable.

Of course there are the customers who make their shifts more difficult and those get mentioned as well. They are the customers who are miserable before they ever approach the cashier or the service counter or the ones who are upset by a store issue and decide to take it out on someone who is trying to help them. There are the customers who will disrespect Genie and her friends simply because of their youth or make inappropriate remarks and suggestions because of their gender. Others will be disrespectful and rude simply because they feel superior to cashiers, price checkers and fellow shoppers.

These young people take their jobs really seriously. They take positive and negative interactions really seriously. They truly want to help people to have a positive experience at Superstore. They are excited about taking one of their first major steps to being responsible adults and they want to get it right.

Genie and her friends are not that unique as young employees go. This week, it would be really nice if we could all try a bit harder to notice the young employees we encounter. An extra smile and a kind word will really make their day. It will also encourage them to hold onto that work ethic and attitude – through this job and those that will follow. In the long run, it will be an investment in the future – ours and definitely theirs.


If one is happy and grateful and stays focused on seeing the best in life, every day will be rainbows and unicorns. Except when it isn’t. 😟

Today it wasn’t. Today started with a windchill of 48 below zero. I got to work and my ex showed up. I haven’t seen him for years. I was fine with that, but today he showed up. Then his car froze, so he could not leave for hours. Then I had a tense discussion with my boss about a messy tender that I have been working on, followed by an argument with his son. Lunch was wieners and beans, leftover wieners and beans! The afternoon brought two more messy tenders and too much work for too little time. By the time I got home, I was struggling.

I fed my dog, worked on my jigsaw puzzle and made myself toast and jam for supper. Still struggling! I finally went to take a hot bath.

In the tub, I suddenly remembered a moment at work today. A client called to complain that he couldn’t find an email we had sent him. My boss told him to look in his junk. Ok, my bad but I thought that was too hilarious. 🀣

Then I remembered that my husband had brought home cinnamon buns for me and my office mate, Kori this morning. I remembered Kori had picked me up for work because my car is in the shop. I remembered my son had thanked me for being understanding and civil to my ex. I remembered the power had come back on when I got home so my house was warm and toasty. Best of all, I remembered tomorrow is FRIDAY!

My husband (with Cason)
Kori and I at Civic NightπŸ₯ƒπŸΊπŸ·πŸ₯‚
My son (with his son)
My Dog, Kat

Bottom line, today was not all rainbows and unicorns, but it had more than a few good moments, good people and a pretty good dog. I have enough warm and fuzzy memories to get me through the night and off to a fresh start tomorrow. Today, I will take that as a win.πŸ‘

Own It

I have been working for over five decades now and have decided to share some thoughts on problem resolution in the workplace (or in life in general). There seems to be a need these daysπŸ™‚

The most successful and effective people I have known are the ones who recognize an issue, give it some serious consideration, and deal with it.

There are several ineffective ways to deal with an issue and I am pretty sure I have seen them all.

1. Blame someone else – This does nothing to address the issue and abdicates any power one has to deal with the issue. If you are absolutely responsible for causing an issue and you try to blame others, it will be obvious. 😐

2. Make excuses – Nobody cares and it does not resolve the issue. You may have to explain how the issue arose but that must be followed by a resolution or at least a commitment to find a resolution to the issue. πŸ‘

3. Ignore the issue and expect it to go away. If it is your issue to address, it will not go away. It certainly will not go away without causing further damage. If there is truly nothing you can do to address an issue, you can still choose an effective way to react to it. πŸ™‚

4. Allowing yourself to be the helpless victim. It is all there. Victims are helpless. Even if you were totally innocent and have been hurt deliberately in the worst possible way by someone, do not allow yourself to be victimized. Even if the only thing you can do is work on resolving your own pain and suffering, do that. If you wait for someone else to resolve a situation or repair the damage it has done to you, it will never happen.

Acting the helpless victim at work is particularly non-helpful. Employers, employees, co-workers, customers, suppliers and other business contacts are looking for you to be competent and effective. If you are looking to succeed in your position, that is the face you need to show. πŸ™‚

5. Lie, cheat or steal. Any negative response to an issue is not going to have a positive result – ever! πŸ™

6. Act oblivious and clueless. Seriously, is that how you want people to see you? If you want to be treated as a professional, act like one. πŸ€”

7. Scream, swear, throw things, kick things. None are mature. None are helpful. None are professional. 🀯

8. Avoid the issue. If there is work to be done, or an issue to be addressed just do it. This is not the time to take a week off.

One final thought. Accept that some situations are hopeless. If there are ongoing issues that you do not have the power or authority to deal with, work towards a viable exit plan. There are options but think them through and ensure you are not leaving one bad situation for another.

National Construction Day

Today is National Construction Day in Canada. I thought I would share a few pictures of exterior products we carry. These products are more challenging to tender so generally involve more input from my boss – especially if we are to do the installation.

Architectural louvres supplied for a commercial development in Saskatoon
Sunshades at the City of Regina Asset Management Building. Landscaping can make some exterior installations challenging and memorable.
Explosion Relief Panels
Vision Barrier used to keep rooftop mechanical units from view

Before Retirement: Life in the Construction Industry

I am looking forward to retirement. I am ready to have time for me. I am ready to be free of the 8 to 4:30, Monday through Friday workweek. I will not miss driving to work in the pitch dark on icy streets. I will not miss the lunchbag sandwiches, salads and soups. I will not miss being tied to a desk for eight hours a day, seeing the sunshine on the other side of the street. There are a number of things I will not miss, and there are many things that I will.

For the past twenty-five years, I have worked in the Saskatchewan construction industry. I worked at a millwork company that made amazing custom cabinets, a metal company that did phenomenal work in stainless steel, brass, aluminum, and steel, and for the past fifteen years I have worked for a company that sells and installs high end residential and commercial construction specialty products. It has been fun, interesting and gratifying.

The best part of the construction industry is the people. For the most part, I have loved working with the clients, consultants, contractors, suppliers, my bosses and co-workers. We are all a part of an industry, and the heart and soul of our industry are the tradespeople. They work through the blazing heat of summer and the frigid cold of winter. They work the hours it takes, and do what they have to do, to get the job done. At the end of the day, they are proud of what they have done. It is not just about a paycheque or personal accolades. It is a house or a hospital or a school that they helped to build, as part of a team of dedicated professionals.

The construction industry has gone through a lot of changes in the past twenty-five years. Some changes have been good, like improvements in products, design and equipment. Some changes have not been as good, in my mind. There have been a lot of new or revised programs that have added a lot of administration but little value to the industry.

Today I attended a meeting focused on digital transformation in the construction industry. It was primarily a presentation of a program designed to manage the administration and documentation of major projects. From what I could tell this particular program seemed credible.

My issue with this meeting was the pre-presentation warm up. The speaker noted that the construction industry is far behind other industries, such as manufacturing, in developing and implementing the technology required to ‘progress’ . He showed a number of small clips, most of which I had no real issue with. He had one on BIM software, one on Robotics, one on drones, one on virtual reality – all of which could be legitimately used as tools to enhance construction projects and deal with issues before they become real life brick and mortar issues.

Than he showed a clip on AI – artificial intelligence. This clip explained how technology could be implemented to constantly scan a worksite, count and record the vehicles entering and leaving the site and scan the workers from the time they step on to the site to the time they leave. It would scan where they went, what they did, record any safety infractions, check their ppe (personal protective equipment), etc. I voiced my objection to technology being used in this manner.

One of the other attendees noted that it is frustrating to constantly be monitoring workers for proper use of their ppe and that this could be a safety management tool, which the presenter quickly agreed with. Except, it would not really help to improve safety on a site. If someone was monitoring this scanner every moment, and if they saw a safety alert pop up, they would have to contact someone on the site to go address the situation. This would still be an ongoing issue for foremen and supervisors to deal with. What this technology would do, would be to provide a record so that if there was an incident, the contractor could go to court, backed with video proof of what part a worker had played in the incident and use it to mitigate any legal responsibility the company would have.

We all want everyone to go home safe at the end of the day. Workers do not want to be injured on the job or anywhere else. For the most part they are conscientious about safety – theirs and the people they work with. However, workers are human. They are working in situations that are not ideal and under conditions that are problematic. They are working with dangerous tools and with product that has the potential to turn lethal in a gust of wind or a slight miss-step. Accidents do and will continue to happen. When they do, injured workers and their families should be taken care of. That is what worker’s compensation and disabilty insurance is for.

Artificial intelligence that is implemented to dehumanize our workforce is not progress. Technology used in this manner is an appalling insult to the front line workers in our industry. Next summer, this will no longer be ‘my industry’ but I hope that those who remain will ensure that it remains an industry where workers are treated with respect and appreciation.